In Fredericton: Keystone Kelly's (didn't have heat on Valentine's 2004), Mikes Restaurant (very slow service), Tim Hortons (they actually had no donuts made one Saturday), TH in Oromocto actually gave me a black coffee when I asked for double/double, McD's Moncton (Magnetic Hill) (always too busy, slow service and stupid people work there), DQ in north F'ton, and Salisbury, NB (crap service).
I don't know what is with the retail service industry the past few years. It is a cultural thing I guess. Hire 16 year olds that just don't give a shit. I was in a McD's recently and I was at the counter and a young fellow working there had words with the swing manager and gave her the finger! The manager said nothing. This was in front of customers! This is also in view of a kids birthday party!
I don't get it! Yesterday I was at Pier 1 in Saint John hoping to purchase a mirror. The internet had it listed as $89 the store clerk told me $200. I said no thanks..and she proceeded to follow me around the store saying that $89 was the US price. Hmm..even with the exchange rate, it would not be $200. Did I mention that the price sticker on the back of the mirror said $125? She then told me that, that was the US price. I felt like telling her we are in Canada, but I didn't. The $ just didnt' add up. I wasn't upset about it at all, no big deal..I will just keep shopping around. So she comes over to me again blathering...and when I told her that I just didn't understand the different prices, she just walked away! Nice. Then, I wasn't watching, but my son told me that she was at the front counter blathering on to the other employees! Nice, classy. Hey, last time I checked, Pier 1 is a more 'up scale' retailer. I just got the feeling like I was an unwanted customer. So, I guess I will take my business to Moncton from now on. I hate it when the employees are so snotty and act like you aren't good enough to shop in their store. For the record, the clerk was in her 50's (not age discriminating, but it surprises me that someone with experience in retail was so anti-customer service!)
The thing is, if you are not a satisfied customer, let them know. If you get good service, also let them know! Far too often good service is gone unnoticed. Please, praise up good service! Being mad at a store/poor service goes unnoticed if you dont' say anything. The silent protest of not shopping there just isn't enough.
Maybe I just expect too much. As my mom said, "treat people as you expect to be treated". Well, these days, if that is the case, the retail industry is in dire need of help because there are fewer and fewer places that give a rats ass about smiling, being friendly, knowledgable and helpful towards customers.